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Readiness – Set – Go: Pursuing a Sustainable EPS Strategy

The path to shifting a long-held training paradigm to a holistic learning and performance paradigm is not a task for the faint-of-heart. Trust me on this…I have the scars to prove it. The greatest challenge I encountered in my own journey reveals there is more Change Leadership related implications than anything else. To compound that challenge, defining a “how to” road map is a tough nut to crack because every single deployment…then implementation…then fully enabling sustained adoption… is unique to the organization making the climb to the summit. So…do we…

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70:20:10? Or Is It…85:12:3?

<Rant> To answer the question suggested by the title I offer another question – “Who gives a rip?” – as long as the end-game drives sustained workforce capability. The correct ratio is only correct if the end-game is reached. (more…)

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“Sustainable EPS Discipline?” Or “One-and-Done?”

Recently, I learned that it takes approximately 30 square miles of ocean for a loaded oil tanker to reverse course 180 degrees. That seems like a lot of ocean, but then, that’s a lot of boat to turn around – and a lot of momentum related to the existing course direction. It’s funny how momentum proves to be the primary challenge and source of resistance when standing in the way to a change in direction. While 30 square miles represents useless trivia, the significance and parallels represented by factors of…

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When Are MOOCs Not MOOCs?

This post this likely to twist a knot in a few knickers, but hey...what's a few knots now and then, so buckle up...this might nudge you beyond the limits of a training paradigm. Traditionally, a MOOC, in academic circles, is known as a Massive Open Online Course...and I have no problem with that. Where I get torqued down tight is when corporate Training tries to emulate an academic MOOC with corporate learning content. When that happens, corporate L&D potentially misses the boat. (more…)

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Rant: Is My Boomer Showing?

<Rant Alert> Sorry, but this had to happen sooner than later, and I don’t expect a tidal wave of agreement...a few ripples will do. Even early warning signs of a tsunami are as subtle as the tide slowly receding from the shore. Yeah, this is about Performance Support…you expected something different from me? Ain’t happenin’! I’m done filling sandbags to protect the institution of training. You’ll find me on a board swimming out to catch the wave of root causes. (more…)

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Define EPS Readiness Before Developing Strategy

The discipline of Embedded Performance Support [EPS] is rapidly becoming an integral part of a dynamic learning and performance strategy. Adoption of this innovative and disruptive discipline represents an organizational change management initiative whether your organization consists of 50 or 500,000 souls tasked to generate sustained business value. The first question to pursue an answer is, Are you "ready" to adopt this discipline, or are you at a "state of readiness" to adopt this discipline? Too often I'm seeing a "ready" horse before a "readiness" cart because current "AS IS"…

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Death By Demo

If you are a Wizard of ID fan some of this may sound familiar... (Rant Alert) You know what really torques my frame? Product demonstrations! And many of you have either sat through (as a prospect/client) or given (as a vendor) the product demo from hell. I've been on both sides of this exchange and will be the first to admit that delivering a really good one is not an easy thing to do. It becomes even more difficult when the product demo is shared in a live system as…

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Define the “DO” First

The title of this post represents the core concept behind effectively adopting a Performance Paradigm as opposed to a Training Paradigm where we often chase the "KNOW" as our first priority. Rest easy, friends because there may yet be a storyboard in the process...and then again...maybe not. (more…)

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Turn Loose the MOOCs

When I first saw the MOOC acronym several years ago, I thought it was a play on the Moodle platform’s core capabilities. When I learned that MOOCs were massive open online courses, and that MOOC had deep roots in academia, I would’ve bet money on there being a connection with Moodle. To be honest, Moodle works well with a MOOC environment because non-classroom content, specifically, social learning and other informal activities can be tracked and counted toward “course completion”. No parts of what I described are bad news, and nothing…

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Call It Anything But Performance Support

It’s known among my closest friends that I will do stupid tricks for a platter of onion rings. It’s that passion that blinded me to something that ordinarily would have scared me off when a fresh order of calamari was placed on the table in front of me. It was a group dinner kind of thing and somebody ordered appetizers without my knowledge. I popped what appeared to be an onion ring in my mouth and thought to myself, “Hmmm, that’s a bit chewy.” (more…)

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