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Stop, Drop & Roll – The Moment of Apply

At a Change Leadership workshop I held a couple years ago I demonstrated a concept around the concept of Stimulus/Response to make the point that there is more going on behind the curtain in one’s brain than you might first expect when attempting to change behavior. In this post, I will attempt to align the obvious aspects of “flight or fight” as an overlay to the value of positioning performance support over training. Imagine me going there… (more…)

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ECOSYSTEM: Is the Concept Jive, Jargon or Justified?

One of the more recent buzzwords surfacing in our L&D lexicon is “Ecosystem”, and I see it as having more significance to a sustainable learning and performance strategy than acceptance. Several pundits like Rosenburg, Mosher and Gottfredson, among others are using “ecosystem” routinely in conversations and presentations. The question that jumps into my brain is “Why seek what you already have?” I say this primarily because every organization already has a Learning & Performance Ecosystem. The question that manifests from “Why seek…” is “It’s not really a question of having…

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The Disruption Driving the Disruption of Adopting an EPS Discipline

Choosing to use “disruption” twice in the same statement, especially regarding the discipline of embedded performance Support [EPS] is not just a tactic to form a snappy title. The reason is bigger than that. Does adopting EPS as a discipline really have to be disruptive? Any good consultant would answer a question like that with two simple words, “It depends!” Why? Because there is more than one disruption going on when choosing to pursue the EPS discipline. (more…)

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Is it Percentage or Performance?

I just read a post on my LinkedIn Group from Steven Oesterreich, Managing Director Asia Pacific – Ark Group, who is launching a few questions about all types of Learning. His first topic caught my eye [captured below]…and the questions he put forth…and the comments they generated… triggered a thought I felt important enough to share. (more…)

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From Workflow Documentation Springs Exemplary Performance

I just had breakfast with a good friend and colleague, and, the usual thing happened; the conversation shifted to performance challenges around business systems implementations. He is a process improvement engineer blessed with the curse of a training background followed by deep business process improvement experience. While that sounds like a contradiction in terms, it is a blessing/curse we both share. We both know and love the profession of training, but, because of that background, we both know where training can never be effective - system implementation and adoption. (more…)

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Positioning EPS: Consider A Novel Non-technology Approach

It is amazing to me that positioning Embedded Performance Support [EPS] is such an arduous task. I get the sense that the knee-jerk reaction to a new discipline that may well imply new technology turns the conversation into a "new technology" conversation from the get-go. What I'm learning as I get deeper into the variations on what an EPS discipline may actually look like, I realized that the technology part of the equation may be well down the path of adoption...and, in fact, may never manifest at all...ever. (more…)

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Convergence and the Impact on Our Training Paradigm

When we are chasing sustainable business system implementation there are a number of activities organizations pursue. The traditional stand-by includes training for end-users…and I own several of those t-shirts…most reminders of a failure. Not a failure of rendering a quality training product from the teams I led, but a failure that manifests post-deployment – adoption – optimization – sustained capability – take your pick of those three in any combination. (more…)

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Intentional Design Vs ADDIE

This title sounds like an impending trashing of the traditions of ADDIE, but I believe it simply places entrenched methodology in a more current and responsive context. While it seems that many are trashing old school ADDIE, I would argue that ADDIE is alive and well; in fact, is at the core of any effort to design and deliver a training solution. Agile design is catching a great deal of attention at all the conferences I've spoken at in 2013 but when you get right down to it, what we…

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