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EPS Readiness: Are you there yet?

At the recent Learning Solutions 2014 conference in Orlando, the Guild added another concurrent conference to the venue – Ecosystems 2014. Amazingly, at an additional cost there were over 200 participants attend the extra breakout sessions. While there were more questions surface than answers, it was clear that the concept of addressing the Learning & Performance environment as an ecosystem was a hit...and more questions than answers. (more…)

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Finding the Learning & Performance Black Box

Recently, I’ve been posting about pursuing Embedded Performer Support [EPS] strategy and the importance of being at a state of readiness as opposed to just being ready to start the integration journey. Question: If flawed performance was a jet airliner with a broken engine how far would it fly? Answer: All the way to the scene of the crash. And the scene of the crash is precisely where Training should show up to investigate the potential for building learning and performance solutions...after they find the black box. (more…)

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False Competency & the Perfect Hole

I wonder…if we started measuring the knowledge we transfer during training that is forgotten before our learners have the chance to apply it…if that metric would influence the decision to keep on training the way we do? Seriously, would we keep spending upwards of 80% of our training resources on creating and delivering training events? What is it going to take to step back from traditional training strategy and have a conversation about something other than effectively transferring knowledge? In reality, all we’ve done effectively is create the promise of…

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Time-to-Business Impact & the Role EPS Plays

Do you ever get the feeling that the Training side of our organizations is delivering a message nobody on the Operations side of the business is hearing? What comes to mind is an old Gary Larson cartoon where a pet owner is speaking to his pet dog and saying, “Blah blah blah, blah-ba-ba-blah sit, blah blah treat blah blah bah…etc.” The dog was only hearing what really mattered to him. Could it be our Training message is more HR-speak than business-impact-relevant? (more…)

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Ready Vs. Readiness: EPS to the Rescue

After watching the Winter Olympics, I am once again ready to plop my fanny in a bobsled and plunge down an icy gutter at ninety miles per hour. What a rush that must be! Besides living in southern Indiana and the only icy gutters hang on my house, I am so far from a state of readiness that the only outcome from the bobsled plunge would be certain injury or possibly death by impact. How many times do we put our workforce through hours of training and consider them to…

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AGILE Is As AGILE Does

It’s Sunday morning, and I’m in Orlando at the front end of the Learning 2013 conference once again. Elliott Masie and his Consortium have a knack for putting on a good conference every November for learning and development professionals, and I anticipate this year's conference being no exception. As with earlier conferences that I’ve spoken at this year, there is once again a lot of buzz around the concept of AGILE. AGILE what? That is a key question to ask because from what I’m seeing, not all AGILE instructional design…

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Embedded Performer Support & the World of MOOCs

<RANT> I read a very good article this morning from Jeanne Meister on the subject of MOOCs in the Corporate L&D world – “How MOOCs Will Revolutionize Corporate Learning And Development”, and could not agree more with what she wrote. At the same time, I found something that hopefully had been tucked in between the lines, but I feel is worth calling out and raising the visibility of an important aspect to be included in any Corporate  L&D MOOC – Embedded Performer Support [EPS]…imagine that coming from me. If we…

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Embedded Performance Support & Scaling to Successful Implementation

Implementing Embedded Performance Support [EPS] can be as daunting a task as eating an entire elephant. Not sure I’d ever want to eat an elephant, but if I did, it would be one bite at a time versus scarfing down the whole thing. One bite at a time rings true for implementing EPS as well. Keep in mind that EPS is not a technology [though technology may well be part of the effort]; EPS is a discipline. (more…)

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Performer Support and the Two-Finger Wave

In my current role, I work in a virtual environment that is strategically located between corn and soy beans in the rolling hills of southeastern Indiana. Driving narrow, rural country roads to breakfast at the local truck stop this morning, I encountered numerous other pick-up trucks. Yes, I drive one too, but no rifle rack, nor is there a confederate flag in the back window. You might be asking yourself what any of this has to do with Performer Support. Answer: Plenty (more…)

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Embedded Performer Support – A New Discipline

We were eating lunch on a Wednesday when the elevator music was disrupted with an urgent announcement, “This is a code yellow alert! – Repeat – This is a code yellow alert!” My colleagues and I snatched for the laminated cards that hung around our necks and determined that a “code yellow” meant there was a hazardous materials spill in the building and we were to evacuate immediately. We did. No one was injured. We had the perfect EPS application available to us at the right time. (more…)

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