Do We Train, or Do We Guide?

This is a question…make that “a decision point”…soon to be addressed by any organization contemplating deployment and implementation of on-line system technology into their workforce. Make note that I called out “deployment and implementation” separately. Just for clarification, deployment gets you to GoLive, that momentous gala event with the ribbon cutting ceremony, the clowns, the balloons, and the three-bite shrimp. The “Train or Guide” decision has little to do with that celebration and everything to do with implementation, or another word that is equally daunting to the training organization – routinization.…

Read More