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From Workflow Documentation Springs Exemplary Performance

I just had breakfast with a good friend and colleague, and, the usual thing happened; the conversation shifted to performance challenges around business systems implementations. He is a process improvement engineer blessed with the curse of a training background followed by deep business process improvement experience. While that sounds like a contradiction in terms, it is a blessing/curse we both share. We both know and love the profession of training, but, because of that background, we both know where training can never be effective - system implementation and adoption. (more…)

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Change Leadership: When Change Management Is Not Enough

Ask any IT professional if they have a repeatable process for Change Management (CM) and you can expect an unequivocal “Yes we do!” as the response, and likely suffer a sideways glance wondering what motivated such a ridiculous question. Actually, they have no other choice when we consider the nature of Change in the scope of their IT world. Systems constantly change to meet new business demands, and/or software applications need frequent additions or modifications. Rigorous testing procedures, validation, and documentation are required. Timelines and project management accountabilities assigned, synchronized,…

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