Is it Percentage or Performance?

I just read a post on my LinkedIn Group from Steven Oesterreich, Managing Director Asia Pacific – Ark Group, who is launching a few questions about all types of Learning. His first topic caught my eye [captured below]…and the questions he put forth…and the comments they generated… triggered a thought I felt important enough to share. (more…)

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Embedded Performer Support [EPS] Implies Intentional Design

Embedded Performer Support [EPS] is a discipline that has implication to any instructional design model you choose to use. Some training purist are fans of the tradition ADDIE model while other use SAM and numerous permutations that, for the most part, mimic what’s at the core of ADDIE since its inception. My point is that it’s not the tool; it’s how we apply it that matters most. Regardless of ISD methodology we will see considerably more iteration, concurrent development, and rapid development prototyping. This post is not intended to change…

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Selling Performance Support In-House

As is often the case, a previous blog triggers a great question that shines the light on something I either missed or have not yet spent any time developing. Several folks I’ve recently talked with have expressed concerns and asked for ideas on how to get their leadership off the dime about considering performance support as a strategic issue for the organization. My gut reaction is this – performance support (PS) is too closely tied to training. (more…)

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Is Tin Can API Lipstick on the SCORM Pig?

Last week [October 25th] I had the distinct privilege of sitting in on the Tin Can API break-out session that was presented by Aaron Silvers of ADL. I’m not sure of his exact title, but his role was in a leadership capacity on the Tin Can API project. His business card says “the Beard”…and while that was accurate, I still don’t know his real title. Given ADL was also the birth mother of SCORM, I walked in and sat down with a preconception or two that this was SCORM in…

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Tin Can & Performer Support – “Just Enough – Just in Time – Just for Me”

Every now and then I make it to a Training Industry conference that I can truthfully say was worth the trip. Learning 3.0 in Chicago this past week was one such conference. The title of this post is an example of one of those sound bites you hear and go, “Yeah, I get that!” This represents a very appropriate sound bite that describes Performance Support (PS) from several essential perspectives and the boon of what Tin Can brings to the table. This post hopefully can provide some illustrations to confirm…

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An Evolving Ground Zero for Training Solutions

One of the most intelligent individuals, Albert Einstein, once defined insanity as, “Doing the same thing over and over again and expecting different results.”  Are we guilty of doing this when we turn to training as the means to boost workforce capability? In reality, training does contribute to this competitive necessity, but the contribution is shrinking when held up against sustained human performance and workforce agility in the workplace. Let’s face it, the rules of engagement for effectively driving performance in our businesses have shifted to a large field of…

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The Noise Around Performance Support Is Deafening – Can You Hear It Yet?

It has been a long time since I could honestly point to a “training conference” and say, “Now this is one to go to!” The exciting thing is…it’s not a training conference…but anyone “in training” needs to sit up and take this new perspective seriously. Why? Because this is where learning is going at a rapidly increasing pace, and to NOT be a part of the evolution could be career limiting. (more…)

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Convergence of Training With Business Process Guidance (BPG)

I have been writing for months on the topic of “convergence”, often referring to it as an impending collision between two business-critical moments – learning need and flawless human performance in the work context. My unwavering position on this says that Training [the department] should have a role…make that a KEY role…in either preventing the collision, or instead, choosing to enable it as a seamless integration. Frankly, I do not see either happening except in a very few circumstances. For the life of me, I cannot understand this disconnect. Why…

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Work Context Is Ground Zero for Expanded Role of Training

Recent posts I have made referenced a concept I support “learning ecosystems”, and why I’m convinced training organizations have a call-to-action to expand their role. To make that case, I put forth a few questions to consider - "How many sales deals do sales reps close in the classroom? How many process decisions preventing creation of material waste do managers make while taking an on-line training course? How many impactful customer complaints are resolved in training role-plays or simulations?" If your answers range from “none” to “nada”, then another question…

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Take This LMS and Shove It

If we consider the title of this piece as a title to a Country and Western song, I wonder what lyrics might fit best. Quite possibly many Learning Management System (LMS) owners could easily sing a whining lament on betrayal, heartache, left standing at the altar, or living hard times at the hands of their technology investment. Regardless of the lyrics we choose to sing, the LMS plays a starring role in a love-hate relationship with technology worthy of song, ten-gallon hats, boots, and a little slide guitar. Similar to…

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