Selling Performance Support In-House

As is often the case, a previous blog triggers a great question that shines the light on something I either missed or have not yet spent any time developing. Several folks I’ve recently talked with have expressed concerns and asked for ideas on how to get their leadership off the dime about considering performance support as a strategic issue for the organization. My gut reaction is this – performance support (PS) is too closely tied to training. (more…)

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Is Tin Can API Lipstick on the SCORM Pig?

Last week [October 25th] I had the distinct privilege of sitting in on the Tin Can API break-out session that was presented by Aaron Silvers of ADL. I’m not sure of his exact title, but his role was in a leadership capacity on the Tin Can API project. His business card says “the Beard”…and while that was accurate, I still don’t know his real title. Given ADL was also the birth mother of SCORM, I walked in and sat down with a preconception or two that this was SCORM in…

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Learning Agility: Re-Invention with Performer Support

Last November I had the privilege of participating in a panel of experts at the Learning 2008 Conference sponsored by Elliott Masie in Orlando. The focus of the panel, moderated by Dr. Conrad Gottfredson and Bob Mosher, zeroed in on best practices intended to improve accessibility of learning to learners in their moments of learning need. I sat with three other CLO-type learning leaders from Bank of America, Disney, and Sprint. After sitting on a similar panel the previous year, I noticed immediately that the role played by just-in-time learning…

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