Selling Performance Support In-House

As is often the case, a previous blog triggers a great question that shines the light on something I either missed or have not yet spent any time developing. Several folks I’ve recently talked with have expressed concerns and asked for ideas on how to get their leadership off the dime about considering performance support as a strategic issue for the organization. My gut reaction is this – performance support (PS) is too closely tied to training. (more…)

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Designing a Learning & Performance Portal

I love walking trails in the woods; some are favorites, while others may be new and different. Whenever walking down a new path many things appear that are familiar, remembered and experienced from other paths taken. When new things are discovered, they often can pull me from the path to seek a closer look and a deeper discovery. Being pulled from the path may not be planned, but there is no doubt that diversions such as these will occur. Such a journey, with similar detours from known to unknown, can…

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An Evolving Ground Zero for Training Solutions

One of the most intelligent individuals, Albert Einstein, once defined insanity as, “Doing the same thing over and over again and expecting different results.”  Are we guilty of doing this when we turn to training as the means to boost workforce capability? In reality, training does contribute to this competitive necessity, but the contribution is shrinking when held up against sustained human performance and workforce agility in the workplace. Let’s face it, the rules of engagement for effectively driving performance in our businesses have shifted to a large field of…

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The Noise Around Performance Support Is Deafening – Can You Hear It Yet?

It has been a long time since I could honestly point to a “training conference” and say, “Now this is one to go to!” The exciting thing is…it’s not a training conference…but anyone “in training” needs to sit up and take this new perspective seriously. Why? Because this is where learning is going at a rapidly increasing pace, and to NOT be a part of the evolution could be career limiting. (more…)

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Training Needs To Get Plucked

<RANT> Did any of you read the article posted at Chief Learning Officer’s site, “When Employees Hack Learning – and Why That’s a Good Thing”? If not check it out – short and sweet – and right on the money. Evidence of this "hacking" also shows up as something that many LMS administrators see in their reporting summaries as a negative signal – Course Incompletions – courses forever in “In Progress” status, and likely never to be completed. This is NOT a negative indicator of the value of training content,…

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Calculating ROI on EPSS for Learning @ the Point of Work

In a campaign to introduce electronic performance support system (EPSS) technology, an innovative and evolved approach to learning, chances are great that you are going to have “SELL” somebody on the idea. You might be surprised WHO will be the first to dig in their heels. Even more surprising…well maybe not…is the reason for the resistance. If you are thinking along the lines of what innovation has the potential to do to embedded training traditions and paradigms, you are on the money. Yup…we’re talking “CHANGE”, and that implies wearing a…

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Building a Learning Ecosystem? – Define Readiness First

To some, the words “learning ecosystem” may smack of jargon, or at a minimum, offer a veiled attempt to spin an old tale by attaching a new title. Not so. Google “learning ecosystems” and prepare to wade through over 12 million returns. Funny thing – I Googled that phrase a few years ago and found only a fraction of what is there today. It would not surprise me if there were as many definitions as hits, each with a degree of correctness. I say that because a learning ecosystem tends…

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