Is Training Falling Short? Turn Up the Pain!

I just finished reading an amazing book, "Chase the Lion", by Mark Batterson, where the focus is largely examining change...personal change to be exact. But the same principles he addresses are very relevant for shifting thinking in an organization. The thinking I firmly believe we need to change is how we attempt to build sustained capability in our respective workforces. Training, in and of itself, is not the solution! (more…)

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Managing Change or Leading Change: Does It Matter?

At first glance Change Management (CM) and Change Leadership (CL) may be considered interchangeable and simply more jargon used to confuse a familiar concept. Stay with me on this post as there is a significant difference when the end-game is the desire to create full adoption and sustained capability of any Change initiative.  (more…)

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Embedded Performer Support – A New Discipline

We were eating lunch on a Wednesday when the elevator music was disrupted with an urgent announcement, “This is a code yellow alert! – Repeat – This is a code yellow alert!” My colleagues and I snatched for the laminated cards that hung around our necks and determined that a “code yellow” meant there was a hazardous materials spill in the building and we were to evacuate immediately. We did. No one was injured. We had the perfect EPS application available to us at the right time. (more…)

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Change the Conversation – Extend the Blend

I hate using the word “paradigm” but I honestly cannot think of anything better, so I will plow ahead and use it anyway. This so called paradigm I reference in this post represents a concept I’ve sold…we’ve sold…everybody in the Training business has sold for years – the concept that Training drives performance. Our challenge now is that business stakeholders, and even our own in-house leadership bought it, and expectations are firmly in place for results that match what we sold. Training, as the performance driving silver bullet is misfiring,…

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Assembling the Performance Support Strategy Puzzle

It’s hard to find any one thing in my career in corporate learning more satisfying than the recent buzz surrounding Performance Support (PS). In some ways, I can extract a sense of validation out of the rise in importance of something that has been around for years. I say validated because I’ve been an advocate of PS since being bulldozed by hiring into a company well into their third wave of a SAP implementation. Those were the days that stoked the fire in my belly to defend myself with a…

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What Blocks Performance Support from Becoming a Strategic Initiative?

This title implies that performance support is not strategic. The question I am convinced we need to address is this, “Why not?” Perhaps a better title would be, “Whadaya Need, a Knock on the Head?” Maybe I’m all raked up in a pile over this because I’ve witnessed performance support make a tangible difference in previous lives. Back to the question, “Why not?”  Here’s something radical…methinks it’s the stink rubbed off from Training. (more…)

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Evolving Training Into the Perfect Hole

A colleague recently asked me to respond to a question that has been a source of constant challenge [for me at least] in my last three corporate training gigs that span about 15 years or so. I cannot imagine my experiences are that dissimilar to many of us who work in the business of Training. Here was his question, “What’s the biggest hurdle to getting stakeholders (employees, employers, clients etc.) involved and engaged with workplace training – and how do you overcome it?” Personally, I believe this question distracts us…

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Instructional Design or Architected Learning?

I have little doubt this title may foster a defensive posture by some readers even before consumption of the first paragraph is complete. On the other hand, it may prompt the question, “What’s the difference?” My hope is that no reader feels the need to defend long-held traditions of instruction design (ISD). The objective of writing this short piece is to position that the art of ISD is a subset of an architected learning solution…and…the architecture of a learning solution, shaped by the work environment it supports, becomes a key…

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Learning @ the Point of Work

When we strip away products & services and the marketing glitz & glitter, what is left that sustains [or not] the viability of a business? My vote goes to – the workforce. Even if we do not strip these things away, I still feel strongly that the workforce is at the root of a successful sustainable business. Obviously, there are other external factors like the state of the economy, cost and availability of money, and other environmental drivers and restrainers, but even including them, the pressures and demands on the…

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