Mapping the Work Context for Performance Support

With all the recent press performance support is getting…make that positive press…I’m noticing that we could easily slip into a best practice of admiring the problem of what to do about it. To be a bit less sarcastic, I must clarify that admiration of the problem is NOT a best practice, but it often seems like we manage to do it best. (more…)

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Buck Tradition or Risk Being Crushed By the Scope of Your Paradigm

Yikes! Sounds downright subversive, maybe even a wee bit scandalous to launch right into something at the outset, does it not? Very likely, this chapter title may imply behavior that is a little risky too. Personally, I think it is high time we view risk as a catalyst, not a restrainer...and that is not “too-much-caffeine” doing the talking. Seriously, it is time to act on the risks that threaten training as we know it, and I am not so much talking about Training –the “action” – as much as I…

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