Selling Performance Support In-House

As is often the case, a previous blog triggers a great question that shines the light on something I either missed or have not yet spent any time developing. Several folks I’ve recently talked with have expressed concerns and asked for ideas on how to get their leadership off the dime about considering performance support as a strategic issue for the organization. My gut reaction is this – performance support (PS) is too closely tied to training. (more…)

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Myths, Monsters & Performer Support

The recent post of ”Assembling the Performance Support Strategy Puzzle” has attracted a lot of hits already, and there was one comment in particular that resonated with me…actually the question posed picked a scab from a previous life. When introducing Performance Support (PS) into an organization, I think it is important to recognize there are at least two points of view with which you will have to contend. Those that have not a clue why they should give a rip about PS, and those that fear the implications of embracing…

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Learning Think 2.0

Think back to the emergence of e-learning. Pick any date that is conjured in your memory. My first exposure appeared on the scene as computer-based training (CBT) back in the 1980s. Regardless of when you first experienced it or how it was delivered, the shift was on, and a huge transition of traditional classroom training underwent a retrofit to any of several electronic formats. What changed? (more…)

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