Momentum: A Fat Man’s Dilemma

<Humor Alert> Learning moments come in all shapes and sizes [no pun intended] and they come despite good intentions. When circumstance overcomes confidence is often times when the greatest learning moments are experienced. This is a true story of one such moment. </Humor Alert> (more…)

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Road Trip to Beckley

<Humor Alert> Once again the craving to examine learning has taken a turn toward the humorous. This is another true story about the truth that can only be taught from the hearts of family when a dash of duress gets mixed into what turned out to be a learning moment. </Humor Alert> (more…)

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Performer Support and the Two-Finger Wave

In my current role, I work in a virtual environment that is strategically located between corn and soy beans in the rolling hills of southeastern Indiana. Driving narrow, rural country roads to breakfast at the local truck stop this morning, I encountered numerous other pick-up trucks. Yes, I drive one too, but no rifle rack, nor is there a confederate flag in the back window. You might be asking yourself what any of this has to do with Performer Support. Answer: Plenty (more…)

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Using Bass Ackward Design for Performer Support

Can I safely say we agree that task-level execution and business results do not happen during training? That seems a reasonable statement to me. We can certainly simulate task execution during training, but the simulated environment is structured and controlled and no harm is done when a learner screws up. Even when done well enough to pass the training, no business results are generated. However, when the learner graduates from training and simulations and becomes a performer there is no safety net, and flawless execution within the workflow has real…

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Embedded Performer Support – A New Discipline

We were eating lunch on a Wednesday when the elevator music was disrupted with an urgent announcement, “This is a code yellow alert! – Repeat – This is a code yellow alert!” My colleagues and I snatched for the laminated cards that hung around our necks and determined that a “code yellow” meant there was a hazardous materials spill in the building and we were to evacuate immediately. We did. No one was injured. We had the perfect EPS application available to us at the right time. (more…)

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Change the Conversation – Extend the Blend

I hate using the word “paradigm” but I honestly cannot think of anything better, so I will plow ahead and use it anyway. This so called paradigm I reference in this post represents a concept I’ve sold…we’ve sold…everybody in the Training business has sold for years – the concept that Training drives performance. Our challenge now is that business stakeholders, and even our own in-house leadership bought it, and expectations are firmly in place for results that match what we sold. Training, as the performance driving silver bullet is misfiring,…

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Selling Performance Support In-House

As is often the case, a previous blog triggers a great question that shines the light on something I either missed or have not yet spent any time developing. Several folks I’ve recently talked with have expressed concerns and asked for ideas on how to get their leadership off the dime about considering performance support as a strategic issue for the organization. My gut reaction is this – performance support (PS) is too closely tied to training. (more…)

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Is Tin Can API Lipstick on the SCORM Pig?

Last week [October 25th] I had the distinct privilege of sitting in on the Tin Can API break-out session that was presented by Aaron Silvers of ADL. I’m not sure of his exact title, but his role was in a leadership capacity on the Tin Can API project. His business card says “the Beard”…and while that was accurate, I still don’t know his real title. Given ADL was also the birth mother of SCORM, I walked in and sat down with a preconception or two that this was SCORM in…

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Tin Can & Performer Support – “Just Enough – Just in Time – Just for Me”

Every now and then I make it to a Training Industry conference that I can truthfully say was worth the trip. Learning 3.0 in Chicago this past week was one such conference. The title of this post is an example of one of those sound bites you hear and go, “Yeah, I get that!” This represents a very appropriate sound bite that describes Performance Support (PS) from several essential perspectives and the boon of what Tin Can brings to the table. This post hopefully can provide some illustrations to confirm…

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