The Noise Around Performance Support Is Deafening – Can You Hear It Yet?

It has been a long time since I could honestly point to a “training conference” and say, “Now this is one to go to!” The exciting thing is…it’s not a training conference…but anyone “in training” needs to sit up and take this new perspective seriously. Why? Because this is where learning is going at a rapidly increasing pace, and to NOT be a part of the evolution could be career limiting. (more…)

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Training Needs To Get Plucked

<RANT> Did any of you read the article posted at Chief Learning Officer’s site, “When Employees Hack Learning – and Why That’s a Good Thing”? If not check it out – short and sweet – and right on the money. Evidence of this "hacking" also shows up as something that many LMS administrators see in their reporting summaries as a negative signal – Course Incompletions – courses forever in “In Progress” status, and likely never to be completed. This is NOT a negative indicator of the value of training content,…

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When Does a Cloud-based LMS Make Sense?

A few years ago, I am quite certain, I would have been fighting this “cloud” concept tooth and nail. There was something about having my own staff running my own servers behind my own firewall that provided a sense of security and control. To an extent it did, and the IT staff would be the first to man the ramparts to fight off having anything living outside the firewall – much less allowing anyone outside to get into our systems. I feel their concern, and I respect the need to…

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Admiring the Problems of Our Own Success

I just stepped out of another awesome dialogue that has triggered another post. A two-part question was asked about “How to influence our training peers to step away from antiquated practices” ...AND... “How to demonstrate to senior leadership that there is a better way to drive performance”. I think both parts of that question are essential and foundational to getting us out of the current practices that are so dangerously embedded. I say “dangerous” because both training budgets and jobs are at risk if we cling to status quo. Until…

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ADDIE Abandoned for Performance Consulting Skills

For the last few days I have been contributing to a thread on the eLearning Guild’s network group on LinkedIn. The topic that has been hotly debated, trashed, twisted, modified, and/or exalted is none other than ADDIE. I was okay participating in that lively dialogue until I stumbled upon another post by an ISD asking a question about a “loan processing training issue”. The issue it seems, is a large number of loan requestors are bailing out of the transaction before the loan process is complete. Company leadership wants loan…

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Calculating ROI on EPSS for Learning @ the Point of Work

In a campaign to introduce electronic performance support system (EPSS) technology, an innovative and evolved approach to learning, chances are great that you are going to have “SELL” somebody on the idea. You might be surprised WHO will be the first to dig in their heels. Even more surprising…well maybe not…is the reason for the resistance. If you are thinking along the lines of what innovation has the potential to do to embedded training traditions and paradigms, you are on the money. Yup…we’re talking “CHANGE”, and that implies wearing a…

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Training’s Futile Search for Evidence of Impact

It seems like we are always looking for something to improve training outcomes, a noble and well-intended search. In the many years I have been in this profession I confess to being part of that search. I must also confess to seeing shifts in tactics to e-learning and new whiz-bang technology that speed the process of training – and at the same time, perpetuate the search. So we search. And we search some more, and we always seem to look under the same rock – improving the transfer of knowledge.…

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Myopic Vision Limits Training Effectiveness

Once again, I find motivation flung upon me to grind out a new post based upon an awesome question asked this morning in one of my networking groups. The question, “Do we see a myopic view by training [L&D] limiting training’s impact?” And a second part, “What do we need to do to overcome it?” One response suggested it was not so much “myopic” as it was “funnel vision!” I heartily agree, and on either view [sorry…], if our vision does not peek through a more holistic lens to view…

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LMS Terrors – Reporting & Taxonomy…or lack thereof…

I wish I had a nickel for every time I read a post on one of my networking groups where someone asks what features they should be sure to get on their LMS. Having been down that path multiple times, I can say the chances of finding one with the “best features” are really good, because most LMSs I’ve seen have all of them. My point being this – the LMS is the commodity – the world does not revolve around the LMS – the application in which the LMS…

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Knowledge & Skills VS. Sustained Capability

The title of this post sort of implies an “either/or” relationship, and I wanted that to come across – at least initially. Why? Because these two outcomes are attained at two different stages of competency development over the span of time that learning occurs. Not only what learning occurs but where, when and how it occurs. There is no shortage of flashy jargon and countless descriptive labels used in the learning industry these days that promise performance impacts, and I am probably guilty of using most of them at one…

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