Does Performance Support Always Have to Be a Post-Training Solution?
Having been a road warrior sales trainer for enough years to be “platinum-everything” in virtually every frequent traveler program, I have a natural affection for live, stand-up training. The rewards came back to me through good level one evaluations and getting to see the occasional graduate of my new hire product training classes at the year-end President’s Club gala events. It felt good to have a hot shot sales rep come up to me and thank me for the knowledge gained from new-hire training. I did not see it at…