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Posts Tagged ‘performance consulting’

True Confessions from a Performance Ninja

May 31, 2017 Leave a comment

This is a true story. No instructional designers or facilitators were harmed…threatened a little…but not harmed permanently.

It was a Monday morning. Early. I’d already sucked down three cups of coffee…not counting the venti bold with a shot on the way to work. I could no longer hear the ringing in my ears due to the buzz in my brain now masking all other real or imagined internal bodily noises. Read more…

Is Managing Learning Enough…Or Is Broader ACCESS the End-Game?

May 22, 2017 Leave a comment

Actually it’s NOT an either or question, but…I must add to the title right up front to provide a hint of where I’m going…ACCESS is not exclusive to learning. A few years back I was at a Masie conference and was blessed to sit in a breakout session featuring Larry Prusak, a former IBMer, billed as a Knowledge Management guru. I was on an L&D oriented mission to find a short cut to “knowledge assets” because our LMS was the equivalent of a black hole.
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Going Ninja & the Covert Art of Hiding 70:20:10

March 24, 2017 1 comment

After surviving in the L&D profession for over thirty years, I continue to ponder what is it going to take to trip the trigger that deploys the training air bag? C’mon, man! We’ve tried everything known to humans so far…we gamify, we MOOC, we micro, we burst, we space, we go virtual, we go mobile, we asynch, bi-synch, tri-synch, and…and…and it’s still training, and we continue to follow the same road map to achieve the most effective training outcomes using myriad methodologies and technologies. How many times will we endure the collision with a proven reality…yes…a documented…self-inflicted reality…at levels 1 & 2…that training, in and of itself, only drives potential? Read more…

The Consistency of Disruptive Innovation

November 1, 2016 2 comments

One of my favorite movies of all time is “Little Big Man” starring a very young Dustin Hoffman who was abducted as a toddler by Indians…yes, I know, Native Americans. He grew up through childhood to become a young adult brave, and had an adopted grandfather who was also the tribal medicine man. Whenever he was confronted with a challenge growing up the old man would always say…sweeping his arm wide, “Endeavor to persevere!”. When confronted with people who seemed bent on destroying him, the advice given by the old man was, “Tie ‘em up…shoot ‘em full of arrows…and drag ‘em all around!”…once again with the sweeping arm motion. For some reason, those words of wisdom have always stuck with me…sometimes to my detriment. Read more…

Call Center Productivity Issues?  It’s About the Hands!

October 30, 2016 2 comments

Over the last ten years or so I find my most meaningful work efforts seem to fall right smack in the middle of the chaotic environment of call centers. There seems to be no fighting the trend, and after drinking the Performance Paradigm Kool-Aid, I’ve come to the conclusion I’m right where I need to be. What follows is one story that has me totally convinced that the Point-of-Work…a.k.a….the Point-of-“The Call” is ground zero for a number of reasons. Read more…

Is Training Falling Short? Turn Up the Pain!

October 23, 2016 5 comments

I just finished reading an amazing book, “Chase the Lion”, by Mark Batterson, where the focus is largely examining change…personal change to be exact. But the same principles he addresses are very relevant for shifting thinking in an organization. The thinking I firmly believe we need to change is how we attempt to build sustained capability in our respective workforces. Training, in and of itself, is not the solution! Read more…

Fixing Performance Should Trump Training as a Priority

August 29, 2016 Leave a comment

Why build training content as a priority if there is an asset you could build that closes an existing performance gap? I’m not saying “forget training”; rather, I’m suggesting that closing the performance gap should be FIRST PRIORITY. Designing and building an asset to support performance at the Point-of-Work is actually one of the first steps that shape the core premise of Intentional Design. (See Figure #1) AND…the asset may well wind up in Training…just not as a priority. Read more…

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