Is Training Falling Short? Turn Up the Pain!

I just finished reading an amazing book, "Chase the Lion", by Mark Batterson, where the focus is largely examining change...personal change to be exact. But the same principles he addresses are very relevant for shifting thinking in an organization. The thinking I firmly believe we need to change is how we attempt to build sustained capability in our respective workforces. Training, in and of itself, is not the solution! (more…)

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Fixing Performance Should Trump Training as a Priority

Why build training content as a priority if there is an asset you could build that closes an existing performance gap? I’m not saying “forget training”; rather, I'm suggesting that closing the performance gap should be FIRST PRIORITY. Designing and building an asset to support performance at the Point-of-Work is actually one of the first steps that shape the core premise of Intentional Design. (See Figure #1) AND...the asset may well wind up in Training...just not as a priority. (more…)

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Managing Change or Leading Change: Does It Matter?

At first glance Change Management (CM) and Change Leadership (CL) may be considered interchangeable and simply more jargon used to confuse a familiar concept. Stay with me on this post as there is a significant difference when the end-game is the desire to create full adoption and sustained capability of any Change initiative.  (more…)

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Performance Consultant Lives Matter!

We had just left a national all-hands company meeting where senior leadership fired everybody up with news of a potential buy-out at $97 per share. I’d been aggressively saving in the form of stock purchases at $11 for three years and had a sizeable stash of stock options maturing. The only question on my mind right then was, “Where am I going to park the boat?” Two weeks later we were informed the company had filed for Chapter 11 and all shares of common stock were worthless, and I was…

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Free Agent – Hurled Through the Window of Opportunity

Boss: “I have some unfortunate news.” Me: (thinking to myself) ‘Here we go…again…’ Boss: “Your position has been eliminated effective a week from Friday.” Me: “Hmmm, something tells me this is not a joke.” Boss: “I’m sorry. This is no joke.” Bah-dump-tssshhh! (Not sure that’s the correct spelling for a rim shot, but that’s the audio clip that played in my head.) (more…)

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“Sustainable EPS Discipline?” Or “One-and-Done?”

Recently, I learned that it takes approximately 30 square miles of ocean for a loaded oil tanker to reverse course 180 degrees. That seems like a lot of ocean, but then, that’s a lot of boat to turn around – and a lot of momentum related to the existing course direction. It’s funny how momentum proves to be the primary challenge and source of resistance when standing in the way to a change in direction. While 30 square miles represents useless trivia, the significance and parallels represented by factors of…

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Performance Support & “The Art of War”

Sun Tzu’s “Art of War” is a collection of tactics of a military nature that have many parallels to the “battles” we fight in our everyday work lives. Despite the focus on war, fighting and overcoming enemies, there are peaceful applications of strategy and tactics I choose to employ. Believe it or not, there are useful parallels in managing organizational change with these very same tactics. (more…)

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MyLibrary Suggestions for Performance Support & Performance Consulting

My radicalization around the pursuit of Performance Support and formal Performance Consulting training happened in 2004, and during that time I've acquired several books that I consider required reading. I've pulled these together on a single page and have each book linked to the associated page at Amazon.com if you would like to read content details and/or make a purchase. If you have other favorites you have discovered in your own practice, let me know and I'll add them to the list. I will continue to add to this list…

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ELearning Guild Webinar on 6/18/14 – Post Event Q&A and Follow-up

The eLearning Guild is running a live webinar on "Extending the Blend with Performance Support" this afternoon at 1PM EDT. From what they are telling me, we could be close to maxing out 1,000 seats. Thank you in advance to all who are willing to invest an hour on this important topic. In anticipation of more questions than we will have time to address, I am creating this blog as a post-event Q&A opportunity. Recognizing I do have a day job, I will make every attempt to provide timely answers…

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Finding the Learning & Performance Black Box

Recently, I’ve been posting about pursuing Embedded Performer Support [EPS] strategy and the importance of being at a state of readiness as opposed to just being ready to start the integration journey. Question: If flawed performance was a jet airliner with a broken engine how far would it fly? Answer: All the way to the scene of the crash. And the scene of the crash is precisely where Training should show up to investigate the potential for building learning and performance solutions...after they find the black box. (more…)

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