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Tag: performance support

Is There a Learning Performance Ecosystem Blind Spot?

March 31, 2019
| No Comments
| Categories: Accelerated Productivity, Performance Insights, Performance Support, Point of Work Assessment, Rants & Ramblings, Sustained Capability

There were 22-souls in the breakout session looking at me expectantly. It was 4PM of day 2 of LSCon in Orlando, and they were as fried as I was. At least we were only 60-minutes away from adult beverages in the networking event to follow. The butterflies were in my belly as usual, but I’d at least succeeded to coax them into flying formation and pulled the trigger, “How many of you here today feel your organization has a dynamic learning performance ecosystem in place today? By show of hands…how…

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POINT-of-WORK: Don’t Fear the Beast – Tame It!

June 20, 2018
| 1 Comment
| Categories: Continuous Learning, Discovery & Consulting, Learning Performance Ecosystem, Performance readiness assessment, Sustained Capability

Point-of-Work represents ground zero in a Learning Performance Ecosystem and serves as an essential source for content creation to support continuous learning across the entire Learning Performance Continuum from Point-of-Entry to Point-of-Work. Are you addressing the entire continuum of just the Point-of-Entry? If you are not addressing the entire ecosystem you are enabling impact to run free and with Point-of-Entry training as the sole solution. Impact is indeed free to roam…and eat your lunch through errors, mistakes, liabilities, and other kinds of loss at Point-of-Work.  Don’t fear the beast…tame it…

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Deployment Vs. Implementation – Is There a Difference?

May 31, 2018
| 2 Comments
| Categories: Continuous Learning, DPS, DRIVER, Learning Performance Assessment, Micro-Learning, point of work

This update was made on April 13, 2023. Since I retired, the Point of Work Assessment (PWA) Workshop series has been discontinued, and the entire contents with worksheets and instructions are now only available in a new book I wrote earlier this year: "Confessions of a Performance Ninja: Optimizing Workforce Performance @ Point-of-Work." This book embodies the transformational aspects of change that come with any Deployment - Implementation - Adoption - Sustainability initiative, whether large or small. The confessions offered in this book came from things that worked well and…

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PERFORMANCE SUPPORT: Questions, Questions & More Questions

May 15, 2018
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| Categories: 70:20:10, Five Moments of Need, learning & performance ecosystem, Learning Performance Assessment

Momentum to accept the validity of performance support has been a long time coming as evidenced by a dramatic increase of articles advocating more L&D attention targeting performance outcomes. Unfortunately, the attention given is still largely skewed toward innovative learning solutions in the training environment. That’s not altogether a bad thing; however, it’s not enough when the measurable results we seek are found at Point-of-Work where the key driver is effective application of performance support. Methinks part of that dilemma is a result not of the discovery questions asked, but…

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PERFORMANCE SUPPORT:  Start with a Point-of-Work Assessment – PWA

May 9, 2018
| 2 Comments
| Categories: 70:20:10, DPS, DRIVER, EPSS, Five Moments of Need, Learning Performance Assessment, Performance Assessments, Performance Support, point of work, Sustained Capability
Learning Performance Ecosystem

This post is a bit different in some ways. The topic is still Performance Support at the core, but I’m responding to the many comments and questions I receive about how to adopt a Learning Performance Paradigm. The Point-of-Work Assessment (PWA) is a methodology designed to move beyond traditional Training Needs Assessment and evolve downstream to the Point-of-Work where bona fide business value generation is on the line. Before jumping in the paradigm boat and rowing downstream there is a strategic re-think to accomplish first…followed by some tactical skill brush ups.…

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Engagement Lacking? Try Enabling the “DO” at Point-of-Work

March 2, 2018
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| Categories: Discovery & Consulting, Five Moments of Need, Performance Assessments, Performance Support

Each morning’s routine involves a high dosage of caffeine to wash down my bacon and a bit of trolling LinkedIn and my networking groups for validating data that I’m not crazy. Some of you who read my blog regularly may have the opinion I’m fighting a losing battle, but honestly, I am crazy – crazier than a rat in a tin can, but “my crazy” is based on an unrelenting passion around evolving thinking in L&D to include Point-of-Work (PoW). (more…)

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Anatomy of Digital Performance Support (DPS) Integration

January 23, 2018
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| Categories: Data Analytics, Discovery & Consulting, DPS, LES, Performance Assessments, Performance Support, Performer Support, Technology, Tin Can, xAPI

Digital Performance Support (DPS) represents an evolution of what we’ve known as Electronic Performance Support (EPS) and the technology that provides it, Electronic Performance Support Systems (EPSS). So…what has evolved about EPS making it worthy of calling it something else? Is DPS just lipstick on EPS? Definitely not! Here’s a link to a recent blog post by Mike Graham, CEO of Epilogue Systems that describes DPS in a little more detail. Cloud-based DPS opens a whole set of doors for driving sustained workforce capability at the Point of Work. (more…)

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It’s Time to Go Ninja!

January 3, 2018
| 4 Comments
| Categories: Continuous Learning, Data Analytics, Discovery & Consulting, EPSS, Five Moments of Need, Learning Ecosystems, Performance Assessments, Performance Support, xAPI

Who “woulda thunk it” possible to be swept up…or is swept out more appropriate…into the chaos of three corporate downsizing events in less than seven years? Could that even happen to the same guy? Oh, but yes it can…and it has. You’re reading his words right now. January 26th was when I was jettisoned through the window of opportunity yet again. The frequency of being jettisoned could cause one to pause and reflect, asking “Why me?” and question “What did I do? …or not do?”  The first time around, I…

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INTENTIONAL DESIGN – Redirecting L&D Strategy to the Point-of-Work

August 1, 2017
| 10 Comments
| Categories: Change Leadership, Discovery & Consulting, EPSS, Performance Assessments, Performance Support, Performer Support, Sustained Capability

To some this may seem like more of a “mis-direction” than a re-direction. Redirection almost sounds like a course correction…and in many respects it is, but then I make that distinction from a previous life experience. Humor me for a minute for a quick story to make the point that L&D in some organizations has lost its way. Yes, it can happen, and this story tells of how that can happen through the eyes of an effective L&D team that was effectively undone. This “undoing” is the basis of my…

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7-Right Things Road Map for Sustained Workforce Performance

May 25, 2017
| 3 Comments
| Categories: 70:20:10, AGILE, Continuous Learning, Discovery & Consulting, Learning @ the Point of Work, Learning Ecosystems, Micro-Learning, Performance Assessments, Performer Support, Sustained Capability, Technology

My most recent post addressed the concept of ACCESS to working knowledge at the Moment of Need and often at the Point-of-Work as being essential to drive tangible business results. In that post I included a list of 7-Right Things that, in essence, provide a road map of sorts to accomplishing holistic discovery and support for intentional design. Unlike the narrow scope of a Training Needs Assessment, tracking down the truth behind the 7-Right Things enables us to include the entirety of the learning and performance ecosystem we should be…

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