Posts Tagged ‘performer support’

Managing Change or Leading Change: Does It Matter?

July 28, 2016 Leave a comment

At first glance Change Management (CM) and Change Leadership (CL) may be considered interchangeable and simply more jargon used to confuse a familiar concept. Stay with me on this post as there is a significant difference when the end-game is the desire to create full adoption and sustained capability of any Change initiative.  Read more…


EPS Readiness: Are you there yet?

April 17, 2014 2 comments

At the recent Learning Solutions 2014 conference in Orlando, the Guild added another concurrent conference to the venue – Ecosystems 2014. Amazingly, at an additional cost there were over 200 participants attend the extra breakout sessions. While there were more questions surface than answers, it was clear that the concept of addressing the Learning & Performance environment as an ecosystem was a hit…and more questions than answers. Read more…

Time-to-Business Impact & the Role EPS Plays

March 5, 2014 2 comments

Do you ever get the feeling that the Training side of our organizations is delivering a message nobody on the Operations side of the business is hearing? What comes to mind is an old Gary Larson cartoon where a pet owner is speaking to his pet dog and saying, “Blah blah blah, blah-ba-ba-blah sit, blah blah treat blah blah bah…etc.” The dog was only hearing what really mattered to him. Could it be our Training message is more HR-speak than business-impact-relevant? Read more…

Ready Vs. Readiness: EPS to the Rescue

March 4, 2014 1 comment

After watching the Winter Olympics, I am once again ready to plop my fanny in a bobsled and plunge down an icy gutter at ninety miles per hour. What a rush that must be! Besides living in southern Indiana and the only icy gutters hang on my house, I am so far from a state of readiness that the only outcome from the bobsled plunge would be certain injury or possibly death by impact. How many times do we put our workforce through hours of training and consider them to be at a state of readiness to take a “business plunge” that, while not death-defying, is placing real tangible business value at risk? Read more…

Business Systems Deployment: Driving Implementation & Adoption with EPS

February 21, 2014 1 comment

READER NOTE: This is a re-post that has been updated based upon new learning and experiences as well as a couple new links.

This could easily turn into another rant, but I will press ahead anyway and attempt to make a point or two that addresses the question, “How can we not see this?” The “this” in my question represents the desired outcome we anticipate but rarely achieve, even with our best training efforts to equip our workforce to deliver – sustained capability. To support my point, I will address this sought after state of performance by defining sustained capability as consistently flawless execution at the point of work. Read more…

Don’t Just Deploy Business Systems – Implement to Adoption

January 10, 2014 2 comments

This post has been updated and re-published under the modified title listed in the link below:

Business Systems Deployment: Driving Implementation &Adoption with EPS


November 3, 2013 3 comments

It’s Sunday morning, and I’m in Orlando at the front end of the Learning 2013 conference once again. Elliott Masie and his Consortium have a knack for putting on a good conference every November for learning and development professionals, and I anticipate this year’s conference being no exception. As with earlier conferences that I’ve spoken at this year, there is once again a lot of buzz around the concept of AGILE. AGILE what? That is a key question to ask because from what I’m seeing, not all AGILE instructional design approaches are scoped equally when it comes to learning and performance solutions. Read more…

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