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Tin Can & Performer Support – “Just Enough – Just in Time – Just for Me”

Every now and then I make it to a Training Industry conference that I can truthfully say was worth the trip. Learning 3.0 in Chicago this past week was one such conference. The title of this post is an example of one of those sound bites you hear and go, “Yeah, I get that!” This represents a very appropriate sound bite that describes Performance Support (PS) from several essential perspectives and the boon of what Tin Can brings to the table. This post hopefully can provide some illustrations to confirm…

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What Blocks Performance Support from Becoming a Strategic Initiative?

This title implies that performance support is not strategic. The question I am convinced we need to address is this, “Why not?” Perhaps a better title would be, “Whadaya Need, a Knock on the Head?” Maybe I’m all raked up in a pile over this because I’ve witnessed performance support make a tangible difference in previous lives. Back to the question, “Why not?”  Here’s something radical…methinks it’s the stink rubbed off from Training. (more…)

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Designing a Learning & Performance Portal

I love walking trails in the woods; some are favorites, while others may be new and different. Whenever walking down a new path many things appear that are familiar, remembered and experienced from other paths taken. When new things are discovered, they often can pull me from the path to seek a closer look and a deeper discovery. Being pulled from the path may not be planned, but there is no doubt that diversions such as these will occur. Such a journey, with similar detours from known to unknown, can…

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When Does a Cloud-based LMS Make Sense?

A few years ago, I am quite certain, I would have been fighting this “cloud” concept tooth and nail. There was something about having my own staff running my own servers behind my own firewall that provided a sense of security and control. To an extent it did, and the IT staff would be the first to man the ramparts to fight off having anything living outside the firewall – much less allowing anyone outside to get into our systems. I feel their concern, and I respect the need to…

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EPSS – In Pursuit of the Dynamic Learning Ecosystem

Sunday morning I stumbled over a post in one of the community groups I follow on LinkedIn. The question put to the community asked about the use of performance support. The author referenced hearing a lot of buzz lately about performance support, but there was not much evidence of success stories short of application to computer systems training. I had to agree, and I believe there is a purely business reason for that – it is called protecting competitive business advantage. (more…)

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Work & Learning Convergence: On a Collision Course

Competency. Urgency to perform flawlessly. Business risk. Sustainability. Pick whichever one of these strikes your fancy, but they all speak to what we hope effective training will deliver – avoid – and/or create in our workforce – meaningful and legitimate outcomes all. Unfortunately, we cannot realize these outcomes from the classroom or because of on-line training; rather, they manifest downstream from our training efforts - in the work context. Are we spending our time, resources, and energy in the right place? I am not convinced we are, and as a…

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