POINT-OF-WORK Podcast with David James – 1-6-2020

I was honored to kick off 2020 with David James. This post is a replay of the 48 minute podcast. With the recent frequency of posts on the Point-of-Work topic, the podcast may help fill in the gaps. As always, David James did a superb job of interviewing...I just tried to keep up. It must have worked out pretty well as the number of downloads hit a new high. Here’s the link to the podcast! https://omny.fm/shows/the-learning-development-podcast/tldp-33

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POINT-OF-WORK: Office of Workforce Capability (OWC)?

Is it time to create an organizational entity scoped and chartered to ensure sustained workforce capability? Is it time to enable performance IN Workflows at Moments of Need found at Point-of-Work? Ask the operational stakeholders if they are after knowledge...or the capability to execute at Point-of-Work to add measurable value to the bottom line. They want results. Their challenge is the blind spot we've created by selling the idea that Training drives Performance...so that's what is typically requested. Training alone is NOT going to deliver the mail. Here’s a disruptive…

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Point-of-Work Readiness Assessment

The Point-of-Work Assessment (PWA) is a discovery discipline designed to examine sources of performance and productivity restrainers in the Workflow. The outcome delivers findings across six categories of attributes limiting optimization of workforce capability. Traditional Training Needs Assessments typically only cover one - People/Capability - in search of training solutions. That's great...but not enough! (more…)

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POINT-OF-WORK ASSESSMENT: Environment & Culture

When we (L&D) receive a request for training the first inclination is to deliver in a responsive and effective manner. It’s what we do. It’s what is expected of us. It’s part of a learning culture. It’s also part of the perspective that perpetuates our existing paradigm that limits, if not prevents a deliverable of solution outcomes our stakeholders seek. There’s nothing wrong with building a learning culture…but at the expense of a performance culture? Learning opportunities for our workforce are essential for personal and career growth…but at the expense…

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POINT-OF-WORK: The Impact of Interdependencies & Ripple Effects

In my most recent Point-of-Work knowledge share with the Western Michigan ATD Chapter in Grand Rapids, Michigan, I confirmed successful implantation of a few seeds of new thinking and more than a few seeds of reflection that said, “Holy new paradigms, Batman!” I saw evidence of more questions than could be addressed in our short time together. One unasked question showed up on faces when I mentioned the significance of determining ‘interdependencies’ in a learning performance ecosystem when pursuing a Point-of-Work Assessment (PWA). “Why is that important?” was the unasked…

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Is There a Learning Performance Ecosystem Blind Spot?

There were 22-souls in the breakout session looking at me expectantly. It was 4PM of day 2 of LSCon in Orlando, and they were as fried as I was. At least we were only 60-minutes away from adult beverages in the networking event to follow. The butterflies were in my belly as usual, but I’d at least succeeded to coax them into flying formation and pulled the trigger, “How many of you here today feel your organization has a dynamic learning performance ecosystem in place today? By show of hands…how…

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Treat Point-of-Work Like Point-of-Impact…Because It’s the Same Place

March 11, 2019 - by Gary G. Wise Saturday evening a thought crossed my mind and I posed it as a question on LinkedIn. As of this Monday morning, over 2,700 views indicate that maybe I’m not alone with this same thought. Here is the post from Saturday – “What if we broke tradition and L&D became Learning & Performance...L&P... where the focus was zeroed in on performance results at Point-of-Work where real results matter?” Comments and dialogue threads are all positive and encouraging enough to convince me a strategic…

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Finally…A Seat at the Table…Don’t Blow It!

This short post is a bit tongue-in-cheek, but there’s an important message…and an invitation. I’m seeing a lot of posts and articles promoting new learning technology and learning in the workflow. What a positive move that does my heart good to see this FINALLY happening. Will the results be what we expect? Significant risk can result if L&D is more “ready” to innovate than being at a state of “readiness” to innovate.  Don’t confuse the two.  (more…)

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INTENTIONAL DESIGN: It’s About Providing Support Under Fire

This choice of title may be an indication I’ve been reading too many Alex Berenson novels, but it rang true this morning, so it is what it is. Intentional Design has nothing to do with “black ops” or covert military or clandestine operations: but I must confess there may be elements best executed more “covertly” than “overtly” at least until adoption has proven its worth with evidence of sustained impact. Intentional Design is NOT a new design methodology. We have plenty good ones…like 5 Moments of Need, 70:20:10 and SAM…

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Chasing Productivity or Accelerating Productivity?

We (L&D) spend a great deal of time and resources to transfer knowledge and boost workforce capability through training solutions. We scramble to innovate; to build more, better, faster solutions that can only be consumed at a standstill...off-task...out of the workflow...restraining the very thing we chase - Productivity. Accelerating Productivity implies forward motion and the context where this motion should occur is where Productivity is optimized - Point-of-Work. (more…)

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