POINT-of-WORK ASSESSMENT: Workflows & Processes
This snippet from the Point-of-Work Assessment (PWA) Workshop is unique because the attributes associated with WORKFLOWS & PROCESSES follow two parallel tracks. The first track relates to understanding relevant task-centric, role-specific work attributes that either drive or restrain productivity and performance at multiple Points-of-Work from the Knowledge Worker’s experiences and perspectives. The second track relates to restraining impacts to productivity and performance that surface at Moments of Need and within workflows at Points-of-Work that call for five additional Performance Outcomes owned and implemented by L&D. These Outcomes are similar yet…