Embedded Performance Support & Scaling to Successful Implementation

Implementing Embedded Performance Support [EPS] can be as daunting a task as eating an entire elephant. Not sure I’d ever want to eat an elephant, but if I did, it would be one bite at a time versus scarfing down the whole thing. One bite at a time rings true for implementing EPS as well. Keep in mind that EPS is not a technology [though technology may well be part of the effort]; EPS is a discipline. (more…)

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Using Bass Ackward Design for Performer Support

Can I safely say we agree that task-level execution and business results do not happen during training? That seems a reasonable statement to me. We can certainly simulate task execution during training, but the simulated environment is structured and controlled and no harm is done when a learner screws up. Even when done well enough to pass the training, no business results are generated. However, when the learner graduates from training and simulations and becomes a performer there is no safety net, and flawless execution within the workflow has real…

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Embedded Performer Support – A New Discipline

We were eating lunch on a Wednesday when the elevator music was disrupted with an urgent announcement, “This is a code yellow alert! – Repeat – This is a code yellow alert!” My colleagues and I snatched for the laminated cards that hung around our necks and determined that a “code yellow” meant there was a hazardous materials spill in the building and we were to evacuate immediately. We did. No one was injured. We had the perfect EPS application available to us at the right time. (more…)

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Designing a Learning & Performance Portal

I love walking trails in the woods; some are favorites, while others may be new and different. Whenever walking down a new path many things appear that are familiar, remembered and experienced from other paths taken. When new things are discovered, they often can pull me from the path to seek a closer look and a deeper discovery. Being pulled from the path may not be planned, but there is no doubt that diversions such as these will occur. Such a journey, with similar detours from known to unknown, can…

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