Business Systems Deployment: Driving Implementation & Adoption with EPS

READER NOTE: This is a re-post that has been updated based upon new learning and experiences as well as a couple new links. This could easily turn into another rant, but I will press ahead anyway and attempt to make a point or two that addresses the question, “How can we not see this?” The “this” in my question represents the desired outcome we anticipate but rarely achieve, even with our best training efforts to equip our workforce to deliver – sustained capability. To support my point, I will address…

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Enterprise Systems Deployment vs. Bathing an Orangutan

This title may seem a bit odd, but both can end badly; especially if a deployment effort for an enterprise-wide system like ERP, or CRM, or [insert the application of your choice here] relies upon effective training to ensure full adoption. Trust me, I’ve been down this road a couple times now and have an impressive string of failures. No…I was not foolish enough to soap up a monkey that was at least ten times stronger than me, but I have witnessed multiple system deployments that ended poorly. (more…)

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