Managing Change or Leading Change: Does It Matter?

At first glance Change Management (CM) and Change Leadership (CL) may be considered interchangeable and simply more jargon used to confuse a familiar concept. Stay with me on this post as there is a significant difference when the end-game is the desire to create full adoption and sustained capability of any Change initiative.  (more…)

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Embedded Performer Support – A New Discipline

We were eating lunch on a Wednesday when the elevator music was disrupted with an urgent announcement, “This is a code yellow alert! – Repeat – This is a code yellow alert!” My colleagues and I snatched for the laminated cards that hung around our necks and determined that a “code yellow” meant there was a hazardous materials spill in the building and we were to evacuate immediately. We did. No one was injured. We had the perfect EPS application available to us at the right time. (more…)

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Change the Conversation – Extend the Blend

I hate using the word “paradigm” but I honestly cannot think of anything better, so I will plow ahead and use it anyway. This so called paradigm I reference in this post represents a concept I’ve sold…we’ve sold…everybody in the Training business has sold for years – the concept that Training drives performance. Our challenge now is that business stakeholders, and even our own in-house leadership bought it, and expectations are firmly in place for results that match what we sold. Training, as the performance driving silver bullet is misfiring,…

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Bloomfire’s Interview on T&D’s Role in Performance Improvement

This is an interview by Bloomfire I participated in almost two years ago that just resurfaced on their blog. I think the relevance is timely and worth sharing again for those who missed it. The basis for this dialog centers around how the T&D role is being stressed to meet the new learning demands of business and some thoughts on what to do about it. (more…)

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Designing a Learning & Performance Portal

I love walking trails in the woods; some are favorites, while others may be new and different. Whenever walking down a new path many things appear that are familiar, remembered and experienced from other paths taken. When new things are discovered, they often can pull me from the path to seek a closer look and a deeper discovery. Being pulled from the path may not be planned, but there is no doubt that diversions such as these will occur. Such a journey, with similar detours from known to unknown, can…

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An Evolving Ground Zero for Training Solutions

One of the most intelligent individuals, Albert Einstein, once defined insanity as, “Doing the same thing over and over again and expecting different results.”  Are we guilty of doing this when we turn to training as the means to boost workforce capability? In reality, training does contribute to this competitive necessity, but the contribution is shrinking when held up against sustained human performance and workforce agility in the workplace. Let’s face it, the rules of engagement for effectively driving performance in our businesses have shifted to a large field of…

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Mapping the Work Context for Performance Support

With all the recent press performance support is getting…make that positive press…I’m noticing that we could easily slip into a best practice of admiring the problem of what to do about it. To be a bit less sarcastic, I must clarify that admiration of the problem is NOT a best practice, but it often seems like we manage to do it best. (more…)

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The Noise Around Performance Support Is Deafening – Can You Hear It Yet?

It has been a long time since I could honestly point to a “training conference” and say, “Now this is one to go to!” The exciting thing is…it’s not a training conference…but anyone “in training” needs to sit up and take this new perspective seriously. Why? Because this is where learning is going at a rapidly increasing pace, and to NOT be a part of the evolution could be career limiting. (more…)

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Training Needs To Get Plucked

<RANT> Did any of you read the article posted at Chief Learning Officer’s site, “When Employees Hack Learning – and Why That’s a Good Thing”? If not check it out – short and sweet – and right on the money. Evidence of this "hacking" also shows up as something that many LMS administrators see in their reporting summaries as a negative signal – Course Incompletions – courses forever in “In Progress” status, and likely never to be completed. This is NOT a negative indicator of the value of training content,…

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Admiring the Problems of Our Own Success

I just stepped out of another awesome dialogue that has triggered another post. A two-part question was asked about “How to influence our training peers to step away from antiquated practices” ...AND... “How to demonstrate to senior leadership that there is a better way to drive performance”. I think both parts of that question are essential and foundational to getting us out of the current practices that are so dangerously embedded. I say “dangerous” because both training budgets and jobs are at risk if we cling to status quo. Until…

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